How often are your Leaders trained? Do you have regular skill bite sessions? Where are the gaps and what needs to be done to ensure they are skilled and trained to the highest level? How often do you have secondments – working cross departmentally can hugely improve morale and benefit departments as learning is transferred from one area of the business to the other.
- We develop your leadership team to create the greatest possible impact on the business.
Challenge: Strong leadership at every level
Solution: Robust training and coaching to ensure leaders are effective and productive. For example – one of the first rules of leadership is to be self aware – our programmes address this and more.
- We up skill managers in performance management
Challenge: Dealing with the day to day logistics and problem solving between management and employees.
Solution: Helping leaders/managers to recognise that it is dealing with all areas of the person. Their aspirations, their job satisfaction, their concerns, their work related issues. It is only by addressing and supporting all of these that performance transformation takes place. Our workshops, coaching and mentoring address all of these.
- We transform the performance of leaders to ensure customer and employee retention.
Example of one challenge: Engagement of customers and employees Service delivery excellence is cascaded from the top down. If your leaders are not engaged neither will your customers or employees.
Solution: Good leaders recognise the importance of employees and skills matching. Creating a robust team with varying degrees of strength and skill is just one of the elements in creating an engaged workforce. Our programmes and coaching enables this to happen.