In order for your customers to be engaged, your employees need to be engaged. How do you get the buy in of customers and employees? Why are you employees not engaged – is this a reflection on your policies and procedures, is the balance of reward vs recognition maintained? What do your employees say about working there? Is it an enjoyable, secure, stimulating place to work?
- We are experts
In customer and colleague engagement and retention.
- We mentor and create realisation shifts
In leaders to overcome customer and peer engagement challenges as effectively as possible. Creating emotional contract between customer, employee and organisation.